Please read the agreement in full below, after reading click the link to complete the signature. 

TrueNorth Online Coaching Terms and Conditions
 

1. Program Enrollment

By enrolling in online coaching with TrueNorth Performance Collective LLC, the client agrees to participate in the selected coaching tier and follow the terms outlined below.

The client’s selected coaching tier, billing rate, billing date, and membership type will be confirmed during enrollment.

2. Online Coaching Membership Options

Online coaching is available as either a 12-month agreement or a month-to-month membership.

The 12-month agreement receives the standard monthly rate.

Month-to-month membership costs $50 more per month than the standard monthly rate because it provides more flexibility and does not require a 12-month commitment.

Founding Client Pricing

For the first 5 clients:

• Foundation: $149/month with 12-month agreement

• Foundation Month-to-Month: $199/month

• Collective: $249/month with 12-month agreement

• Collective Month-to-Month: $299/month

• Elite: $399/month with 12-month agreement

• Elite Month-to-Month: $449/month

Founding pricing is only available while the client’s membership remains active and in good standing.

If the client cancels, pauses, fails to pay, or later re-enrolls, founding pricing is not guaranteed.

3. Online Coaching Delivery

Online coaching services may be delivered through digital workout documents, Google Sheets, email, video links, check-in forms, shared resources, or another approved coaching platform.

Until full app access is launched, programs may include exercise demonstration links from the NASM Exercise Library or other approved educational resources.

App-based workout tracking, progress tracking, messaging, and in-app coaching support may be added in the future.

4. Coaching Tier Access

The client’s level of access is based on the coaching tier selected.

Foundation

• Custom workout program

• Program delivered digitally

• Exercise demo links

• Basic workout tracking template

• Basic progress tracking

• Monthly written check-in

• Program updates every 4 weeks

• Response time within 48 hours

• 1 form review per month

• General nutrition guidance

• Protein/calorie education

• Basic grocery guide

• Plate-building guide

• Dining out guide

• Travel workout guide

• Habit checklist

• Progress photo/check-in guide

• App access coming soon

Collective

Everything included in Foundation, plus:

• 1 onboarding coaching call

• Biweekly written check-ins

• Monthly 1:1 coaching call

• Program updates every 2–4 weeks

• Response time within 24 hours

• 2 form reviews per month

• More personalized nutrition targets

• Sample meal options

• Personalized grocery suggestions

• Lifestyle/routine coaching

• Access to private TrueNorth community, if available

• Monthly group coaching call, if available

• Monthly live workout or technique session, if available

• Progress milestone tracking

• Accountability challenges

Elite

Everything included in Collective, plus:

• Full 1:1 implementation call

• Weekly written check-ins

• Weekly 1:1 coaching call or strategy call

• Weekly program adjustments as needed

• Midweek accountability touchpoint

• Response time within 12 hours

• Priority messaging

• 4 form reviews per month

• Priority form review turnaround

• More detailed nutrition structure

• Weekly nutrition review

• Macro adjustments as needed

• Travel, event, and restaurant strategy

• Sleep, steps, water, stress, and routine targets

• Quarterly deep-dive progress review

• Priority Q&A during group calls, if available

5. Communication and Response Times

Response times are based on the client’s selected coaching tier.

• Foundation: within 48 hours

• Collective: within 24 hours

• Elite: within 12 hours

Response times apply during normal coaching hours and do not include emergencies, urgent medical concerns, crisis situations, or messages sent outside reasonable business hours.

TrueNorth Performance Collective LLC does not provide emergency services. If the client is experiencing a medical emergency, mental health crisis, or urgent health issue, the client should contact emergency services or a licensed medical professional.

6. Client Responsibilities

The client understands that results depend on effort, consistency, communication, and adherence to the program.

The client agrees to:

• Complete assigned workouts to the best of their ability

• Submit check-ins on time

• Communicate honestly about progress, struggles, pain, injuries, and schedule issues

• Follow exercise instructions carefully

• Use safe form and appropriate weights

• Track progress as requested

• Ask questions when unsure

• Update Coach Zach about any major health, injury, medication, or lifestyle changes that may affect training

TrueNorth Performance Collective LLC cannot guarantee specific results.

7. Program Updates

Program updates are based on the client’s selected coaching tier.

Program adjustments may be based on:

• Check-in responses

• Workout performance

• Progress photos

• Scale weight trends

• Strength progress

• Energy levels

• Recovery

• Schedule changes

• Client feedback

Missed check-ins may delay program updates.

8. Form Review

Form review is included based on the client’s selected coaching tier.

The client is responsible for submitting clear videos showing the full movement, full body when possible, and enough repetitions for review.

Form review is for coaching feedback only. It does not diagnose injuries, treat pain, or replace evaluation from a licensed medical provider.

Additional form reviews may be offered at Coach Zach’s discretion or for an added fee.

9. Nutrition Guidance

Nutrition guidance may include general education, calorie and protein education, macro guidance, meal structure, grocery guidance, dining-out strategies, hydration habits, and sample meal ideas.

TrueNorth Performance Collective LLC does not provide medical nutrition therapy, diagnose medical conditions, treat disease, prescribe diets for medical conditions, or replace care from a physician, registered dietitian, or licensed healthcare provider.

Clients with medical conditions, pregnancy, eating disorder history, prescribed dietary needs, eating disorder history, or other health concerns should consult a qualified healthcare provider before following nutrition recommendations.

10. Health and Injury Disclosure

The client agrees to disclose any known injuries, pain, limitations, medical conditions, medications, or health concerns that may affect exercise participation.

The client understands that exercise carries inherent risk, including soreness, discomfort, injury, or other complications.

The client agrees to stop any exercise that causes sharp pain, dizziness, chest pain, shortness of breath beyond normal exertion, numbness, or other concerning symptoms, and to seek medical care when appropriate.

11. Payments

All payments are processed securely through Wix or another approved third-party payment processor used by TrueNorth Performance Collective LLC.

The client is responsible for keeping their payment method active and up to date through the payment platform.

TrueNorth Performance Collective LLC does not manually collect, store, or process full credit card information through this agreement.

12. Failed Payments

If a payment fails, coaching services may be paused until the balance is paid.

Missed or failed payments do not cancel the agreement, waive the cancellation policy, or remove responsibility for any outstanding balance.

If payment is not corrected within a reasonable time, TrueNorth Performance Collective LLC may suspend or terminate coaching access.

13. Rate Changes

Pricing is locked in for the client’s current agreement term.

Upon renewal or transition into a new agreement, pricing may increase.

Any pricing increase for a renewed contract will not exceed 10% unless the client chooses to upgrade tiers, change services, switch membership types, or enroll under a new offer.

14. Cancellation Policy

Cancellation terms depend on the client’s selected membership type.

12-Month Agreement

Clients enrolled in a 12-month agreement must provide 30 days’ written notice to cancel.

The final billing date that falls within the 30-day notice period will be the final required monthly charge.

The client may choose to:

• Keep the final bill date as scheduled and use remaining coaching access through the paid period, or

• Be charged earlier and continue using services until the paid coaching period ends

If the client chooses to stop coaching immediately, the client may forfeit remaining services and still be responsible for:

• 50% of the remaining agreement balance, plus

• A $75 cancellation fee

Month-to-Month Membership

Month-to-month memberships are billed at a higher rate because they provide more flexibility.

Month-to-month clients may cancel with written notice and are responsible for the $75 cancellation fee, but they are not required to complete a final month payment unless that payment has already been billed or processed.

15. No Refunds

Payments are non-refundable once processed.

This includes missed check-ins, unused calls, unused form reviews, missed workouts, lack of participation, or failure to use available coaching resources.

Refunds, credits, or extensions may be offered only at the discretion of TrueNorth Performance Collective LLC.

16. Missed Calls and Rescheduling

If the client receives coaching calls as part of their tier, the client is responsible for attending scheduled calls on time.

Missed calls without proper notice may be forfeited.

Rescheduling may be allowed at Coach Zach’s discretion based on availability.

17. Scope of Coaching

Online coaching may include exercise programming, fitness education, accountability, habit coaching, general nutrition guidance, and lifestyle support.

Online coaching does not include:

• Medical diagnosis

• Physical therapy

• Injury rehabilitation

• Mental health treatment

• Medical nutrition therapy

• Emergency support

• Guaranteed body composition, weight loss, strength, or performance outcomes

18. Community Guidelines

If the client receives access to a TrueNorth community, the client agrees to communicate respectfully and appropriately.

TrueNorth Performance Collective LLC may remove any client from the community for harassment, inappropriate behavior, spam, abusive language, or behavior that negatively affects the group.

Community removal does not automatically cancel the client’s coaching agreement or payment responsibility.

19. Content and Materials

All programs, guides, templates, resources, check-in forms, and coaching materials provided by TrueNorth Performance Collective LLC are for the client’s personal use only.

The client may not copy, share, resell, distribute, or publicly post coaching materials without written permission.

20. Photos, Videos, and Progress Tracking

The client may submit photos, videos, measurements, weight, and other progress information for coaching purposes.

TrueNorth Performance Collective LLC will not publicly share client photos, videos, testimonials, or transformation content without separate written permission.

21. Technology Issues

The client understands that online coaching depends on digital tools such as email, shared documents, forms, video links, payment platforms, and future app-based systems.

Temporary technology issues may occur. TrueNorth Performance Collective LLC will make reasonable efforts to provide alternate access or delivery when needed.

22. Agreement Acknowledgment

By purchasing, enrolling in, or continuing with online coaching services from TrueNorth Performance Collective LLC, the client confirms that they have reviewed and agreed to these Terms and Conditions.

Click the link to sign and acknowledge you understand and agree to the terms and conditions of this membership:
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